All returns will be happily accepted in cases that the item doesn’t fit right according to the sizing instructions provided, in case the item has any manufacturing faults and damages, or simply if you don’t like it anymore.
Items that are damaged in transport are the responsibility of the selected courier service. NovaTees will not be held responsible for such misconduct of it’s goods.
All returns are subject to exchange for another size or product within the same price range, or a full refund excluding the shipping costs.
Shipping costs will have to be covered in total by you, the customer, however, it it is determined that the fault is our part (damaged or wrong item), the shipping costs will be covered by us.
In order for us to accept them, a return email notification must be sent to us within 3 days upon the delivery date.
How to return or exchange your order
Before returning an item please email us within 3 days upon the delivery date at hello@NovaTees.com explaining why are you returning it.
Please send your return back to us within 7 days of receiving an email from us, or up to 30 days upon your order arrival date.
Send the item(s) in it’s arriving condition along with the original packing.
All returns are to be addressed to:
495 W 800 N
Provo, UT. 84601
Canceling your order
If your order has not started being processed, email us as soon as possible at: hello@NovaTees.com and we’ll let you know if your cancellation was successful.
Note: All orders are processed and shipped between 2-3 working days from the date when the order was placed.